Missing items in package

JonathanI

Hi,

I have been trying to contact you for a while.
I first started on kickstarter and you answered at first time, telling me to contact supportATenverdeworldDOTcom, so I did it. I sent 2 emails without any response. After i tried again with kickstarter, no more response. Then I tried at supportATaltifarmDOTcom and yet, no response.
This is meaning already a lot.
I hope here will get better.

I am backer #7.409 kickstarter and I miss 2 items in my packages, 2 mini gardening toolkit.
What happens now?

Support

Hi JonathanI

Apologies for the delay and the inconvenience this has caused. We’d be grateful if you could share your backer number and other order details. We’ll forward it to our team and expedite this matter ASAP. Thank you!

JonathanI

Support Backer 7.409, order was Mother’s Day special + 2 won mini gardening toolkit (for a total of 3) (https://drive.google.com/file/d/1jGYYoav58jOi_q-3rNM9cKe3MfxZm9k-/view?usp=sharing)

JonathanI

Obviously this forum is useless. Ok thanks Altifarm! Nice to know that you are not affidable.

Support

Hi Jonathanl,

We request you to share the picture of the content you received in your package and which part according to you is missing? Request you to mail us at support@altifarm.com . Thank you.

JonathanI

Support you answer after 4 months, really? As I said in the first post I already sent many emails there. Are you kidding? Just to know…

Support

Hi Jonathanl,
We checked and there was a discrepancy owing to the fact that you utilized a different email address to fill your survey. We have sent you an email on your registered email address from support@altifarm.com. Request your revert.