Issues with water level and velcro mounts

Stapletunes

I just planted some herbs this week in my two planters. I don’t have a magnetic surface anywhere and had to use the velcro mounts. One planter fell off the mount after a few minutes. Another one, when I went to remove it from the velcro to add water, ripped the wallpaper off the wall completely.

Additionally, I added water to the fill line on both planters. The next day, they were both below the minimum fill line. I added additional water to make sure and now they are both just a hair above the minimum fill line. Is this normal?

Mrunal

hi Stapletunes,
Welcome to the community!
Yes, it’s completely normal. Water moves through the felt (wicking material) much more quickly because it’s bone dry. When you add water for the first time, felt takes up as much water as it can and supplies that to the soil making it nice and damp. The water that is absorbed by the felt is more than enough to keep the soil moist for 5-6 days, so refill the reservoir after 5-6 days. For succulents add water only till the middle level and provide a dry spell of at least 2-3 days. Hope this will help you!
Regarding the missing magnetic mount, I’d be grateful if you could write to the appropriate department at support@altifarm.com.
Thank you for posting! And happy growing!