where is my product?

graffin89

like everyone i took part in the project on kickstarter but when i go to check the status of the shipment now it tells me that the id e and my email do not match even if they are correct. help please

graffin89

graffin89
Now this is the situation

AranSeabhac

Mine has said that since the day they sent out the link to the tracker, and still says that. I came here to see if anyone had actually received theirs yet. This doesn’t make me very hopeful.

graffin89

AranSeabhac idk why we have this problem, this is a sad situation 🥺

Ekole

AranSeabhac same I have emailed them many times with no response!

AranSeabhac

graffin89 I didn’t mind waiting through the Covid delays, totally understand how that dramatically changed EVERYTHING; but with the last update 12 days ago that said they were hoping to “wrap up Kickstarter fulfillment by next week,” it’s frustrating to see this status with no update from their side. I reached out to the Altifarm shipping email, hope they have some sort of info.

Mrunal

Hi AranSeabhac graffin89 ,
We’re extremely sorry for the inconvenience this has caused. We’d be grateful if you could write to the appropriate department at support@altifarm.com for any order related queries. Thank you for your support & incredible patience!

tymunn

AranSeabhac agreed same for
me

graffin89

Mrunal I have sent several e-mails but received no reply 🤷🏻‍♂️

SRIVERA108

Hello,
I am missing the Garden toolkit and I have emailed several times and my email was said to be forwarded to the proper support and I have yet to hear back. Also, I have attempted to email support@altifarm.com and the email comes right back getting this message: Address not found
Your message wasn’t delivered to suppport@altifarm.com because the address couldn’t be found, or is unable to receive mail.
If for any reason you can not send me the toolkit, how can I go about getting a refund for the item that is missing?

Mrunal

Hey SRIVERA108,
We’re extremely sorry for the inconvenience this has caused. We’d be grateful if you could share your backer number and other order details here. We’ll forward it to our team and expedite this matter ASAP. Thank you!

SRIVERA108

Mrunal Hello and thank you for your reply. My Backer number on kickstarter is 1,454
I have also attached an screenshot of my order on crowdox.com

Koko

Mrunal Hi I really need help. I had ordered my Herbstation back in may through indiegogo. I received an email saying it had shipped. When I check the tracking number it says that it hasn’t shipped and provides no information as to when it will ship. My contribution ID is #86. I have written more than 10 emails asking what is wrong and received no response PLEASE help.

cfanders181

Hi! Just checking in on the status of my order. I ordered on Kickstarter, and my backer number is 17081. Email cfanders@gmail.com…

Mrunal

Hi cfanders181,
Welcome to the community! I’d be grateful if you could write to the appropriate department at support@altifarm.com for order related queries. Thank you!

Koko

Support

Hi Koko

Apologies for the inconvenience.
Herbstation packages will begin to get shipped out from Friday - a small batch was shipped earlier, the second batch contains over 220 Herbstations which are packed and ready. Kindly fill this address confirmation survey here- https://forms.gle/SJcqPf87FMD6iQtb8. Shall get back to you with the tracking info. soon.

Thank you!

Koko

Support Hello, I just filled the survey. Thank you. Please keep in touch!

Koko

Hello, I still haven’t received any tracking information after multiple emails and filling the survey.

Mrunal

Koko
We apologize for the inconvenience. Please write to us at support@altifarm.com with a subject line- “Herbsation order information backer no” to help us prioritize your email. Thank you!

Koko

Sent another email just now.

Koko

Hello I just received a message that my package it’s being sent to Norway, I live in Puerto Rico!! THE ADDRESS THEY ARE USING IS INCORRECT! THEY NEED TO SEND IT TO “Urb. Billy Suarez Calle A-6 Caguas PR 00725” Can anyone help me??! Please fix this and get back to me soon.

Mrunal

Hi Koko,
We apologize for the inconvenience this has caused. We’re prioritizing this issue. Please send us the correct address and other order details at support@altifarm.com with the subject line- “Pico shipped at the wrong address” to help us resolve it ASAP. Thank you!