where is my product?

graffin89 · 2021-01-11T06:48:31+00:00

like everyone i took part in the project on kickstarter but when i go to check the status of the shipment now it tells me that the id e and my email do not m...

where is my product?

Koko

Support Hello, I just filled the survey. Thank you. Please keep in touch!

Mrunal

Hi cfanders181,
Welcome to the community! I’d be grateful if you could write to the appropriate department at support@altifarm.com for order related queries. Thank you!

Koko

Hello, I still haven’t received any tracking information after multiple emails and filling the survey.

Mrunal

Koko
We apologize for the inconvenience. Please write to us at support@altifarm.com with a subject line- “Herbsation order information backer no” to help us prioritize your email. Thank you!

Koko

Sent another email just now.

Koko

Hello I just received a message that my package it’s being sent to Norway, I live in Puerto Rico!! THE ADDRESS THEY ARE USING IS INCORRECT! THEY NEED TO SEND IT TO “Urb. Billy Suarez Calle A-6 Caguas PR 00725” Can anyone help me??! Please fix this and get back to me soon.

Mrunal

Hi Koko,
We apologize for the inconvenience this has caused. We’re prioritizing this issue. Please send us the correct address and other order details at support@altifarm.com with the subject line- “Pico shipped at the wrong address” to help us resolve it ASAP. Thank you!

highflyer99

Hello Support Mrunal I would like to know the current situation of my order. I’m backer 5558 and I haven’t got a tracking number yet.

Boat

@Mrunal hello, this is your friendly reminder I still haven’t received my pico’s, nor a tracking number and on the tracking tool, carrier as well as tracking number are not available
as one of the first 800 backers I did not expect such great delay in shipping :'c

Support

Hi Boat
Your order was collected from our facility.
In your case, it is likely that they haven’t updated the tracking on the website but your parcel is going through the multiple stages of transit until it enters your country and is delivered to you by your post office equivalent.
There have been cases where the tracking wasn’t acknowledged right up till the order was delivered.
Rest assured, your Picos will get to you very soon.
Thanks

Boat

Support That’s wonderful to hear
Thanks for the update!!

Support

Hi highflyer99
Apologies for the inconvenience this has caused.
We’d be grateful if could write again at support@altifarm.com with a subject line- “Pico order information backer no” to help us prioritize your email.
Thank you for your support!

Koko

Hello, once again I have the same problem, customer support is not responding to my messages and I have sent many. My herbstation and pico have been sent to a completely different address that I did not provide at all. Please at this time I just wish a refund it has been to much trouble and time. My backer ID is 86. Please help me in this refund process. Thank you all.

Tito

Hola yo fui un donador y mi recompensa si llego¡¡¡ Muchas gracias. Llevo dos días con tres PICO y ya quiero comprar más. Saludos desde la Ciudad de México.

Support

Hola Tito

Contento de saber. Comparta imágenes de su creciente viaje con nosotros.
Puede realizar un pedido de Pico aquí: https://altifarm.com/product/pico/

Koko

Support Hello I am also writing here and my order did not arrive. I am bringing the subject to your attention and I require help. Why are you skipping my complain and answering someone else’s comment? They sent my order to a completely different country even after having the correct address. Do I get a refund or will you send me my order to me?

Support

Hi Koko

Apologies for the delayed reply.
We have shipped out another package to your address, shall get back to you with the tracking info within the next 24 hrs.
Rest assured, your Herbstation and Pico will be at your doorstep very soon.
Thank you for your patience and understanding
Stay Safe

chrisd

Can I also get assistance? I was a Super Early Bird Backer on kickstarter and have received no information about the picos that I am expecting and my emails have gone with no reply.

Koko

Support thank you for your help. Stay safe.

Nploschke

I ordered a pico two weeks ago, and how long it takes for to be shipped, because I can’t get a shipment info? (Order ID 2127)

Support

Hi Nploschke
Welcome to the Altifarmers family! We’re thrilled to see you here!
Kindly send your order details to karanvir@altifarm.com for all website-related queries, with the subject - “Order information_order no” to help us prioritize your email. We shall revert back to you within the next 24 hrs.

Thanks