Hi, i’m setting up my pico and have added dirt (no water or seeds yet). I tested the magnetic mounts and the unit is not staying in place (slides down the magnet board). Am I missing something?
Hi sedumsedums,
Thank you for posting and bringing this to our attention. We’re sorry for the inconvenience this has caused. Please know it is an uncommon instance, we’d like the opportunity to talk and investigate your feedback further. We’d be grateful if you could contact the appropriate department at support@altifarm.com who will work with you to resolve this issue as quickly as possible. Thank you again for your patience and support!
FYI my magnetic mounts stay up perfectly fine in a moving van.
Same issue here, magnetic is not strong enough to hold and keep sliding till the end of my fridge.
It’s been supported by other magnets I have to stay in place.
Hi Tofan We’d be grateful if you could share an image/clip with us at support@altifarm.com. Rest assured, we will work with you to resolve this issue as quickly as possible. Thank you again for your patience and support!
Saw this post. Worked great until I added grow mix and water.. then go too heavy. Had to add another magnet underneath.
