Not wicking water

dgraves

I purchased 3 Picos and only recently set them up. One does not wick water. When I add water to the reservoir, it remains at that level and the soil does not get moist. What should I do?

Support

Hi dgraves,

Do let us know how much time does it usually takes to moist, if a day or more then try using the extra wick provided as part of the set. Remove the present wick and try inserting the other wick in the slot and see what happens. Usually, it should work but if it doesn’t, let us know by mailing us a video or a picture on support@altifarm.com . Thank you

dgraves

Please advise as to how to change the wick. I do not see anything about this in the instructions or online.

Support

Hi dgraves,

Requesting you to kindly send us an email at support@altifarm.com with your query. It would be great if you could send us a picture or a video so that our team will be able to help you out.