I hope that email address helps - here’s the response I got:
Hope you are well!
We realize that it has perhaps taken longer than either of us expected for you to receive your Picos. The past one year has been one full of unprecedented curveballs thrown our way by the pandemic that has ravaged the world. The past one month has been far from a smooth sailing owing to the second wave of the pandemic forcing the administration to impose a lockdown of sorts, meaning that avenues to get things done are limited.
Therefore, please be assured that even if we take an extra bit of time we will deliver to you. Please be there with us.
We deeply appreciate your patience and understanding
Customer Support Team